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C4D serial digits not unique? |
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tcastudios 
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Joined: 2005 Jan 21 Location: Sweden Online Status: Offline Posts: 275 |
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 Posted: 2010 Jan 24 at 4:54pm |
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Atm, I do refunds on the spot telling them straight
that this number is floating around the web and can not be accepted. I add that if this is a mistake, from my side, they are welcome to sort it out per mail. Never happened yet……… Usually (with other numbers) I simply answer that they are welcome to send a valid number and the license is on "hold" since I state that there is no refund at my shop. Also works, it's just sad to have to do those mails. Cheers Lennart |
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c4dJack
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Joined: 2007 Jul 13 Location: Turkey Online Status: Offline Posts: 454 |
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Posted: 2010 Jan 25 at 6:04am |
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Sounds reasonable. Did the same now ;-)
Thanks Lennart! Cheers, Jack |
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cineast2008
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Joined: 2008 Apr 29 Location: Germany Online Status: Offline Posts: 162 |
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Posted: 2010 Jan 25 at 9:16am |
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thats how i do it as well and nobody has ever complained yet ;-)
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Klaus Heyne
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Joined: 2003 Jan 28 Location: Germany Online Status: Offline Posts: 154 |
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Posted: 2010 Feb 03 at 8:15am |
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ok, that's a solution for the "12345" digits. But how can we detect other illegal digits? If we are intended by MAXON to deny plugin licenses for illegal C4D numbers, we need a database to validate the number.
A few moments ago, another customer has asked for a new plugin license, because his c4d base number has changed when upgrading to R11.5.So there is still the question, whether that is possible in a legal way. @Maxon: How can it happen, that a customer gets a new base number when upgrading to X.5 (excluding the multi-license reason)? |
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Cactus Dan
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Joined: 2003 Apr 18 Location: United States Online Status: Offline Posts: 519 |
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Posted: 2010 Feb 03 at 8:53am |
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Howdy,
Well, there could be illegal cracked serial numbers floating around out there of which Maxon may not be aware, not to mention those people who are pooling their money and sharing a serial number, so I doubt there is a completely accurate list of illegal copies of Cinema 4D. 
Well, if a user is upgrading an R11.0 educational version to an R11.5 full version, the base serial number would probably change. I believe that the 6th digit determines whether or not it's an educational version. If it is an educational to full upgrade, then you might want to offer a special upgrade price for the plugin. 
Adios, Cactus Dan |
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emberintherain
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Joined: 2008 Dec 23 Location: United States Online Status: Offline Posts: 487 |
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Posted: 2010 Feb 08 at 7:56am |
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Well.. I'm officially part of the club now. I got a serial number with the last four digits 12345. This must definitely be a number generator. My response to this person was...
"This is a serial number that has been flagged as pirated. Please contact Maxon to resolve this matter. I am unable to send you a serial number until you provide me with a valid Cinema 4D serial number. " Does that seem like a fair statement? ~Shawn
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Klaus Heyne
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Joined: 2003 Jan 28 Location: Germany Online Status: Offline Posts: 154 |
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Posted: 2010 Feb 24 at 5:22am |
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I've just checked my database for multiple c4d serial digits belonging to different customers. I countered only numbers, that occur more than 3 times. This is the result:
10002012978: 11 10032001069: 9 10100012345: 10 10100059094: 25 This shows, that sus**cious numbers are not always as obvious as the 12345 number. Fortunately there are only two R11 serials. I'm thinking about a database for us to query and check for sus**cious numbers at least to handle the "new serial when upgrading to .5" issues... |
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tcastudios
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Joined: 2005 Jan 21 Location: Sweden Online Status: Offline Posts: 275 |
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Posted: 2010 Feb 25 at 7:45am |
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Yeah, right now 10100059094 is pretty popular.....
I must say this is starting to get annoying but I guess there is nothing much to do other than possible add the numbers that are proven dizzy here at this thread. Mean while double check my register for each new sale. Cheers Lennart |
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tcastudios
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Joined: 2005 Jan 21 Location: Sweden Online Status: Offline Posts: 275 |
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Posted: 2010 Mar 01 at 7:24am |
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Ok, this is not funny anymore……….
What are the chances to make some sort of "data base". I don't like this situation when almost I daily must respond to customers explaining the situation. I'd even go as far as paying for some sort of "Maxon Qualified Serial Support". What can be done? Cheers Lennart |
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emberintherain
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Joined: 2008 Dec 23 Location: United States Online Status: Offline Posts: 487 |
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Posted: 2010 Mar 01 at 7:58am |
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I second that. Let's start a database. I would be happy to host it at my site. Any thoughts on how we can do this?
~Shawn
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emberintherain
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Joined: 2008 Dec 23 Location: United States Online Status: Offline Posts: 487 |
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Posted: 2010 Mar 02 at 4:00pm |
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So does everyone that encounters this send the money back? Is it legal to say that they are no refunds?
~Shawn
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tcastudios
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Joined: 2005 Jan 21 Location: Sweden Online Status: Offline Posts: 275 |
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Posted: 2010 Mar 02 at 4:28pm |
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Thinking out loud here….
No, I don't think it's wise just keeping the money as no product is actually shipped. If not only to to -not- get in trouble if the person starts to complain at the money transfer partner (PayPal etc). I -suppose- (I'm not a lawyer or anything) one could construct a safe reclaimer at the shop that a license will be shipped after payment -and- when a legit serial is sent. Until then the delivery is "on hold". Again, I can't tell if this is water tight internationally or not. And the sad email conversations will still be a time waster... Or in more layman terms, "Don't f''k with my time, or pay for it" … :) Despite you offer Shawn, I also don't think it is safe to keep serials outside Maxon. If anything, maybe there could be a login site (at Maxon) with a list of suspended numbers. That's all I can think of as possibly realistic. Cheers Lennart |
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emberintherain
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Joined: 2008 Dec 23 Location: United States Online Status: Offline Posts: 487 |
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Posted: 2010 Mar 02 at 4:35pm |
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Yeah you are right, a Maxon hosted serial database would be ideal. And you're also right that keeping the money is probably bot a good idea. Although I think I am going to refund the money minus paypal costs.
It annoys me because it takes up my time to tell these people I can't send them a license for their invalid serial number. LOL GRRR. Thanks for the response Lennart. ~Shawn
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3D Designer
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Joined: 2002 Oct 30 Location: Germany Online Status: Offline Posts: 1928 |
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Posted: 2010 Mar 03 at 1:50am |
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Just to confirm here, it is definetly an illegal action to not refund the money if you do not provide the customer with the service he paid for. Also it is not legal to not refund the paypal costs, because paypal allows a full refund, which includes any paypal fees, within 90 days. So there is no groundtruth for keeping any money if this is not explicitly stated in your terms of use (and then afaik you cannot simply keep the paypal fees as they are dynamically changing. You´d need to set a fixed fee yourself). It doesn´t really matter if the serial is a valid and legal one in that case.
All I do is simply reject registration and I refund money. I also agree that MAXON needs to come up with a support strategy here for official third parties. Maybe giving them login data for a database on the maxon server or similar and letting third parties sign an according NDA contract beforehand. |
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emberintherain
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Joined: 2008 Dec 23 Location: United States Online Status: Offline Posts: 487 |
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Posted: 2010 Mar 03 at 2:40am |
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Okay.. Thanks Katachi, Seems like there's nothing we can do about the fact that our time is being wasted here. It doesn't seem right to me. :)
~Shawn
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3D Designer
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Joined: 2002 Oct 30 Location: Germany Online Status: Offline Posts: 1928 |
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Posted: 2010 Mar 03 at 3:14am |
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yep :)
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Klaus Heyne
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Joined: 2003 Jan 28 Location: Germany Online Status: Offline Posts: 154 |
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Posted: 2010 Mar 03 at 6:54am |
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My plugin shop is fully automated, i.e. the customer is able to download the plugin right after a successful paypal transaction. So the only way for me would be, to validate the c4d serial digits during the ordering and deny the purchase from start up. I'm not willing for the extra work of additional e-mail communications and money refund. Furthermore, customers can also pay via bank transfer so it would be a non-acceptable afford to refund the money in this case.
A database hosted by MAXON, that can be accessed by a php script would be the only way for me to avoid illegal c4d users. |
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semerkhet22
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Joined: 2008 Jul 31 Online Status: Offline Posts: 8 |
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Posted: 2010 Mar 03 at 3:07pm |
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what about license depending on hardware like themida, no more worries about sn
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ello
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Joined: 2005 Feb 04 Location: Germany Online Status: Offline Posts: 382 |
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Posted: 2010 Mar 04 at 10:42am |
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that would be hell i guess. just imagine you are using your cinema with an usb stick i think a php accessable database on maxons side would be a good way Edited by ello - 2010 Mar 04 at 10:42am |
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c4dJack
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Joined: 2007 Jul 13 Location: Turkey Online Status: Offline Posts: 454 |
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Posted: 2010 Mar 05 at 3:25am |
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Well, it would be possible to lock a license to both, C4D serial and e.g. the network adapter's MAC address. For people who want to use the license on multiple computer, one could let them pay an extra fee and use 00-00-00-00-00-00 als MAC address, signaling the plugin that the MAC should be ignored. But still, it would not be a pleasant thing for developers and customers. |
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"Violets are blue. Roses are red.
We're coming aboard. Prepare to eat lead." Rapp Scallion |
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